At crikex, protecting the personal data of our Pakistani players is a core responsibility — not an afterthought. This Privacy Policy explains exactly what data the crikex platform collects, why we collect it, how we use and store it, and what rights you have over your own information. We believe in full transparency, so nothing here is buried in small print.
These principles underpin every data decision at crikex. Full legal details follow in the policy text below.
Every data exchange between your device and the crikex platform is protected by 256-bit SSL/TLS encryption. Whether you are logging into your crikex account from Karachi or Lahore, your credentials and personal data travel through an encrypted channel that cannot be intercepted by third parties.
crikex does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Period. Your information is used solely to operate your crikex account, comply with regulatory obligations, and improve the crikex platform experience for Pakistani players.
Registered crikex players have the right to access, correct, and request deletion of their personal data at any time. You can update your account information directly in the crikex account settings panel, or contact our support team to exercise your broader data rights as described in Section 9 of this policy.
crikex retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable regulations. Account data for active crikex players is retained for the duration of the account relationship. Data is securely deleted or anonymised when the retention period expires.
crikex operates under international gaming regulations and adheres to globally recognised data protection standards. Our KYC and AML procedures are conducted in full compliance with applicable laws, ensuring that your data is handled with the same rigour expected of licensed operators worldwide.
If you opt out of marketing communications from crikex, we honour that preference immediately. You will no longer receive promotional emails, SMS alerts, or push notifications. You can manage your communication preferences at any time from within your crikex account settings or by contacting support.
About This Policy: This Privacy Policy ("Policy") explains how crikex ("we", "us", "the Company") collects, uses, stores, and protects the personal data of users ("you", "Player") who access the crikex platform at crikex.im. By creating a crikex account or using the platform in any capacity, you acknowledge that you have read and understood this Policy. This Policy forms part of the crikex Terms & Conditions.
crikex is the data controller responsible for the personal data collected through the crikex platform. The platform is accessible at crikex.im and through any associated mobile applications. crikex operates as an online gaming and sports betting service primarily serving English-speaking players in Pakistan and other eligible markets.
As data controller, crikex determines the purposes and means by which your personal data is processed. Where crikex engages third-party service providers — such as payment processors, identity verification agencies, or game software suppliers — those providers act as data processors on crikex's behalf and are contractually bound to process your data only in accordance with crikex's instructions and this Policy.
For all data-related enquiries, you may contact the crikex data protection team via the support channels described in Section 14 of this Policy.
crikex collects the following categories of personal data from registered Players and, where applicable, from visitors to the crikex platform who have not yet completed registration:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC / passport number, nationality | Mandatory (KYC) |
| Contact Data | Email address, Pakistani mobile number, residential address | Mandatory |
| Financial Data | JazzCash / EasyPaisa account details, bank name (HBL, UBL, Meezan Bank, Bank Alfalah), transaction history in PKR | Mandatory |
| Account Data | Username, encrypted password, account balance, bonus history, betting and gaming history | Mandatory |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Automatic |
| Usage Data | Pages visited, games played, betting patterns, click-stream data, session duration | Automatic |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Where applicable |
| Marketing Preferences | Opt-in / opt-out status for email, SMS, and push notifications | Your choice |
crikex does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data. If you voluntarily provide such information through a support channel, crikex will process it solely to resolve your enquiry and will not retain it beyond that purpose.
crikex collects personal data through the following channels:
crikex uses the personal data it collects for the following purposes:
crikex processes your personal data under the following legal bases, depending on the specific processing activity:
crikex does not sell your personal data. We share your data only in the following limited circumstances and only to the extent strictly necessary:
All third-party data processors engaged by crikex are contractually obligated to maintain the confidentiality and security of your personal data and to process it only for the purposes specified by crikex. crikex does not permit third-party processors to use your data for their own independent purposes.
The crikex platform uses cookies and similar tracking technologies to ensure proper functionality, maintain your login session, and gather analytics data. The following categories of cookies may be set when you access crikex:
You may also configure your browser to refuse all cookies or to notify you when a cookie is being set. Please be aware that disabling strictly necessary cookies will impair your ability to use the crikex platform.
crikex retains personal data for the periods set out below, after which data is securely deleted or irreversibly anonymised:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Regulatory / AML compliance |
| Financial Transaction Records | 7 years from transaction date | Legal and tax obligations |
| KYC Documents | 5 years from account closure | Gaming regulatory requirement |
| Customer Support Communications | 3 years from last interaction | Dispute resolution |
| Marketing Preferences | Until opt-out + 1 year | Proof of consent |
| Technical / Log Data | 12 months | Security monitoring |
Where crikex is required by law to retain data for a longer period than stated above, the statutory minimum period shall apply. In all cases, crikex will not retain data for longer than necessary.
As a crikex player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the crikex data protection team using the details in Section 14. crikex will respond to all verified requests within 30 days.
Please note: Certain data rights may be limited where crikex is required to retain or process data to comply with legal obligations — for example, AML and KYC data retention requirements. In such cases, crikex will explain the limitation clearly when responding to your request.
crikex implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Despite these measures, no online system can guarantee absolute security. In the event of a data breach that is likely to result in risk to your rights and freedoms, crikex will notify affected Players and relevant authorities in accordance with applicable regulatory requirements.
The crikex platform is strictly for users aged 21 and over. crikex does not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you must not use the crikex platform or submit any personal data to crikex.
If crikex discovers or has reasonable grounds to believe that a registered account belongs to a person under 21, crikex will immediately suspend the account, conduct an investigation, void any bets or gaming activity on the account, and arrange for the return of any deposited funds in accordance with applicable rules. KYC verification processes are specifically designed to detect and prevent underage registration.
If you are a parent or guardian and believe your child has registered a crikex account, please contact our support team immediately at [email protected] so we can take prompt action.
The crikex platform may contain links to third-party websites or services — for example, links to game providers' information pages or payment partner portals. This Privacy Policy applies solely to data collected by crikex through the crikex platform. crikex is not responsible for the privacy practices of any third-party websites and encourages you to read the privacy policies of any external sites you visit.
crikex may update this Privacy Policy from time to time to reflect changes in our data practices, new product features, or evolving regulatory requirements. The most current version of this Policy will always be available at crikex.im/privacy-policy, with the effective date clearly indicated at the top of the page.
Where changes are material — meaning they significantly affect how your data is processed or what rights you have — crikex will notify registered Players by email or via an in-platform notification prior to the changes taking effect. Your continued use of the crikex platform after the updated Policy becomes effective constitutes acceptance of the revised terms.
If you do not agree with an updated version of this Policy, you should cease using the crikex platform and may request closure of your account in accordance with the crikex Terms & Conditions.
For any questions about this Privacy Policy, to exercise your data rights, or to raise a complaint about how crikex has handled your personal data, please contact our data protection team through the following channels:
crikex will acknowledge all data-related requests within 5 business days and will provide a substantive response within 30 days. Where a request is complex or crikex is handling a high volume of requests, we may extend the response period by a further 30 days, in which case we will notify you of the extension and the reason for it.
Unresolved Complaints: If you are not satisfied with crikex's response to a data complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction or to the supervisory authority applicable under crikex's operating licence. crikex will cooperate fully with any such regulatory enquiry.
Your data is safe, your account is secure, and your experience is fair. Join Pakistan's premier online gaming destination today — cricket betting, live casino, and slots all in PKR. 21+ only. Please play responsibly.